Returns

Ziza stands behind the quality of our products.
We hope you will enjoy it for years to come.

Return Conditions and Timings

If you’re unsatisfied with product you have purchased, you can return your item(s) as follows:

  • Items purchased online can be returned online within 20 days of purchase.
  • Items purchased online using PayPal must be returned online within 60 days of purchase.
  • You must have an original receipt or packing slip to complete your return.
  • Items must be unused and unwashed.
  • Custom products made upon individual wishes are final and are not eligible for returns, exchanges, changes or alterations.
  • Note that items purchased at a 3rd party or re-seller must be returned at those locations and are subject to the 3rd party’s return policy.

Our products are warranted when their use is proper. We cannot warrant an inappropriate use, intentional damaging of the products and other kinds of defects caused to product with inappropriate use.

Online Returns Procedure

Click here to begin your return and follow the instructions provided.

  • Fill in the contact form in the Customer Relations sections of our webpage.
  • Please provide all the necessary information to process your request as quickly as possible.
  • We will contact you and make a proper arrangement to meet your expectations (depending on the issue).
  • When you will receive our written confirmation, please return the purchased goods to our address as listed in the Contacts.
  • Shipping costs are covered by us only if the purchased items have an error (damaged goods, wrong item) or when specifically arranged so with the costumer.
  • We or our payment service provider may charge the transaction fees with deducting appropriate amount credited to your account.
  • We will issue your refund when we receive your returned item(s).
  • We or our payment service provider may charge the transaction fees with deducting appropriate amount credited to your account.
  • Please allow one billing cycle for credit card refunds to appear on your statement.  If you choose to receive an eGift card, it will be issued within 24 hours.